About etech

Wiki Article

screens queue spikes, breaks and aux utilization of brokers. Ensuring the queue is properly-managed by relaying true-time concerns on AUX time reporting to Supervisors/Floor professionals on the floor

screens queue spikes, breaks and aux usage of agents. Ensuring which the queue is very well-managed by relaying authentic-time considerations in time reporting to Supervisors/flooring supervisors on the floor. 

knowledge Functioning as Portion of a collaborative group - we function together to ensure buyers will be able to use our products and services with none issues and great working experience is presented in the course of each and every interaction. 

Although Assistant Trainers have in order to guide classes by themselves, most of their time expended out from the classroom is collaborating with Other folks and sharing what is effective! 

you'll get the attention and concentrate of a boutique methods integration firm Together with the sources and get to of a nationwide Handle devices integration and automation company.

Leaders at Etech should really base all decisions and behaviors around the character commitments even though it isn’t simple to do. 

These men and women fully grasp and price that there are hardly any points in everyday life which can be far more fulfilling than remaining instrumental in influencing others attain their possible and best aspirations.” 

means to respond to prevalent inquiries or problems from shoppers, regulatory organizations, or associates of the small business Local community. Ability to efficiently existing information to top rated management, community groups, and/or boards of administrators

Managing a remote or hybrid workforce might be difficult, but with the ideal methods, it might be a hit! Within this episode of swift Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable suggestions regarding how to correctly direct hybrid or remote teams—from environment distinct ambitions to fostering powerful interaction.

Listening tactics: Attentive and active listening; has the patience to hear individuals out and can accurately restate the opinion of Some others.  

Be open up and responsive to steady coaching, just take an Energetic function in general performance preparing and intention location.

controlling a distant or hybrid workforce is often tough, but with the best techniques, it could be a hit! During this episode of speedy Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable suggestions regarding how to properly lead hybrid or distant teams—from location clear aims to fostering solid communication.

knowledge working as Element of a collaborative staff - we do the job collectively to be sure prospects are able to use our products and services without any trouble and exceptional encounter is supplied all through every conversation.

Everyone hopes to know the way The present coaching class is executing, but they might’t commit every single moment looking at what’s happening. This implies it really is up into more info the Assistant coach to deliver detailed recaps and reviews that showcase the monumental wins happening day by day in the classroom. 

Report this wiki page